Frequently Asked Questions
Everything you need to know about your Flatspot order and gear.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout if you need your gear sooner.
What is your return policy on sports equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for safety reasons, used protective gear cannot be returned.
Do you offer international shipping?
Yes, Flatspot ships worldwide. International delivery times vary by location but generally take between 7-14 business days.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products on Flatspot covered by a warranty?
Most of our hardware and equipment comes with a manufacturer's warranty against defects. Please check the specific product page for individual brand warranty details.